FAQ Page2022-05-26T00:29:14+00:00

CMG Support

We strive to providing a consistent level of excellence when it comes to supporting you.

Frequently Asked Questions (FAQ)

Review answers to our top asked questions. If you have a question that is not included in our FAQs, please contact our support desk as we would be more than happy to answer them for you.

Frequently Asked Questions

Find below our detailed FAQs which will help provide answers to some of the most common questions asked about our products & services. Review the answers to our most asked questions – General, Account, Trading, and Technical

What is Straight Through Processing- STP?2017-04-19T10:30:01+00:00

CMG utilizes Straight Through Processing (STP). An STP Forex broker is one that does not have a dealing desk, but instead passes through customer buy and sell orders directly to one or several liquidity providers of the interbank market who become the counter party to the customer’s trade.

Are there limits to trade/order volume?2017-04-19T10:03:54+00:00

There are no limits to the size or number of positions that a trader may hold. Available margin in the account is the only constraint on the size of a position.

Who is CMG?2019-07-04T09:21:54+00:00

CMG is a trading name of AxiTrader Limited, which is incorporated in St Vincent and the Grenadines, number 25417 BC 2019 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate Centre, 1510, Beachmont Kingstown, St Vincent and the Grenadines. Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset. CMG is not a financial adviser and all services are provided on an execution only basis. Information is of a general nature only and does not consider your financial objectives, needs or personal circumstances.

How does news announcements affect my trades?2017-04-19T10:01:50+00:00

Major news and announcements can often cause volatility in the Forex market and therefore affect tradable instruments as a result. During these times, orders may be filled away from the desired price due to gaps in the market. Please note that when you attempt an instant execution order, you may be re-quoted within a few seconds and in case of a pending order, you may experience slippage.

What does trade/order volume signify?2017-04-19T09:59:50+00:00

The term trade/order volume refers to the number of standard lots you want to trade. 1 standard lot is equivalent to 100,000 units of the base currency.

Does CMG charge commission?2017-04-19T09:57:51+00:00

Depending on the type of account you hold with CMG, commissions may be applied. All commission charges are clearly stated in all account statements for your review.

In what base currencies can I hold my CMG account?2017-06-19T17:11:34+00:00

You have the option to open your CMG MT4 account base currency in USD.

What is Forex Trading?2017-04-19T09:52:43+00:00

Foreign Exchange, also known as Forex or FX, is the simultaneous buying of one currency while selling another currency. The Forex market is available 24 hours a day, five days a week, and it is one of the largest, most liquid financial markets in the world.

What are your trading hours?2022-04-18T23:48:04+00:00

CMG’s trading hours vary by product instrument. For Forex, trading opens on Sundays between 5:00 PM EST and 5:15 PM EST and remains open until market close on Fridays around 4:55 PM EST.

What is rollover?2017-04-19T10:14:20+00:00

Rollover is the interest paid or earned for holding a position overnight. Each currency has an interest rate associated with it, and because Forex is traded in pairs, every trade involves not only two different currencies, but their two different interest rates. If the interest rate on the currency you bought is higher than the interest rate of the currency you sold, then you will earn rollover (positive roll). If the interest rate on the currency you bought is lower than the interest rate on the currency you sold, then you will pay rollover (negative roll). Rollover can add a significant extra cost or profit to your trade.

The CMG MetaTrader 4 Client Terminal automatically calculates and reports all rollover for you.

What is margin?2019-04-11T11:22:39+00:00

Margin is initially the minimum amount of Free Equity required to enter into a Margin FX Contract or a CFD with us. This is also referred to as Initial Margin.

The level of Margin required to maintain open Contracts is called the “Total Margin Requirement” and includes Variation Margin and is denominated in your Account Currency. Variation Margin is the value of unrealised losses (if any) on open contracts.

Initial Margin and Total Margin Requirements will fluctuate with the value of the Underlying Instrument on which the contract is based.

Further, where you deal in a contract that is denominated in a currency other than your Account Currency, your Total Margin Requirement will be affected by changes in value of the respective currencies.

What is spread?2017-04-19T10:14:36+00:00

The spread is the difference between the BID and the ASK price of the trading instrument. The BID price is the rate at which you can sell a currency pair, while the ASK price is the rate at which you can buy a currency pair. The spreads of the trading instruments offered by CMG are variable. meaning that the spreads can fluctuate depending on the conditions of the market during the time of trade.

What is the trade size on an order?2017-04-19T10:13:22+00:00

In Forex, 1.00 standard lot (order volume) is equivalent to 100,000 units (notional value) of the base currency. At CMG, the minimum order size on a Forex trade is 0.01 lot, which is equivalent to 1,000 units (notional value).

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  • AxiTrader Limited
    Suite 305, Griffith Corporate Centre
    1510, Beachmont, Kingstown
    St. Vincent and the Grenadines

  • P: +61 2 4036 3165
    E: support@cmgau.com

  • CMG
    (BCN 25417 BC 2019)

  • Trading name of AxiTrader Limited
    (Business Company Number 25417 BC 2019)

Risk Warning: CMG is a trading name of AxiTrader Limited (CMG), which is incorporated in St Vincent and the Grenadines, number 25417 BC 2019 by the Registrar of International Business Companies, and registered by the Financial Services Authority, and whose address is Suite 305, Griffith Corporate Centre, PO Box 1510, Beachmont Kingstown, St Vincent and the Grenadines. AxiTrader Limited is 100% owned by AxiCorp Financial Services Pty Ltd, a company incorporated in Australia (ACN 127 606 348). Over-the-counter derivatives are complex instruments and come with a high risk of losing substantially more than your initial investment rapidly due to leverage. You should consider whether you understand how over-the-counter derivatives work and whether you can afford to take the high level of risk to your capital. Investing in over-the-counter derivatives carries significant risks and is not suitable for all investors. When acquiring our derivative products you have no entitlement, right or obligation to the underlying financial asset. CMG is not a financial adviser and all services are provided on an execution only basis. Information is of a general nature only and does not consider your financial objectives, needs or personal circumstances.

All clients: Important legal documents in relation to our products and services are available on our website. You should read and understand these documents before applying for any CMG products or services and obtain independent professional advice as necessary.

Cryptocurrencies like Bitcoin are extremely volatile and can move or jump in price with no apparent reason due to lack of liquidity and ad hoc news. There is little or no fundamental reasoning behind its pricing and as such trading CFDs in Bitcoin pose a significant risk to Retail Clients. While CMG only quotes Bitcoin during the week, it can trade over the weekend, meaning there could be a significant price change between Friday and Monday. It should only therefore be traded by those clients with sufficient experience to understand that they risk losing all their investment, or more, in a short period of time, and only a very small part of their portfolio should be used.

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